What Is an eCommerce Chatbot and What Are Its Benefits?

e commerce chat bot

An eCommerce chatbot is an AI-powered technology that is implemented by online retailers to engage customers at every stage of their buying journey. Through Sephora’s Reservation Assistant, users can make appointments for in-store makeovers. For customers that prefer to keep the experience digital, Sephora’s Virtual Artist allows customers to get product recommendations, tips, and how-tos, as well as try on makeup virtually. But what are the main business benefits of chatbots for ecommerce companies? AI chatbot adoption has drastically accelerated in recent years.

e commerce chat bot

This platform allows you to develop bots for all of your consumer engagement channels. Makes it a seamless process for your consumers to interact with you across all platforms. They can start with a web bot on your website and can follow up with the interaction via Facebook Messenger on their mobile device.

Start your conversational commerce journey with Haptik

And you should expect a few issues when setting up new chatbots and chat related solutions. They usually only respond to specific commands or require users to answer multiple-choice questions in order to move on to the next stage of the conversation. These are chatbots in eCommerce that follow a predetermined path.


Create a custom chatbot that matches your eCommerce site’s logo, user experience, and response patterns. Customers will have a more seamless experience, and the chatbot will appear to be an organic extension of your business. First, look through e commerce chat bot your customer care statistics to find the questions that eCommerce customers ask most frequently. Create a database of replies using this data so the chatbot can use it to give customers prompt and accurate responses to their questions.

Ecommerce Chatbots: What They Are and Use Cases

What started as a device to help holiday shoppers with their gift buying, Ralph soon became a full-time member of staff after driving over 25% of the social media sales. Platforms like ManyChat and ChatFuel let you build conversation flows easily. With a Facebook Messenger chatbot you can nurture consumers that discover you through Facebook shops, groups, or your own marketing campaigns. The chatbot can be used to direct them to your website or introduce them to ongoing deals and discounts they’d find there.

e commerce chat bot

It offers a variety of rich features, like reaching customers via texting or using a QR code. Moreover, you can redirect people who click on your ads straight to the Messenger bot and automate replying to FB comments. Apart from Messenger and Instagram bots, the platform integrated with Shopify, you can also recover abandoned carts. An ecommerce chatbot is software that simulates a human assistant. It’s used in ecommerce stores to answer multiple customer queries in real time, improve user experience and drive sales. Turn conversations into customers and save time on customer service with Heyday, our dedicated conversational AI chatbot for ecommerce retailers.

Step 1: Decide what kind of service you need your chatbot to perform

From product recommendations to one-on-one personal shopping and customer support to order management, the use cases for ecommerce chatbot solutions are endless. Shopify offers Shopify Inbox to ecommerce businesses hosted on the platform. The app helps you create automated messages on live chat and makes it simple to manage customer conversations. But for social media chatbots, you’ll need to explore Shopify apps.

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If you’re a store on Shopify, setting up a chatbot for your business is easy—no matter what channel you want to use it on. Consumers choose to interact with brands on the social platform to get more information about products, deals, and discounts. Be it calculating shipping costs, offering a discount on the cart total, or simply sharing return/exchange policies to ease their anxiety, a chatbot can handle it all to prevent cart abandonment. If you’ve been using Siri, smart chatbots are pretty much similar to it.

Landbot no-code builder enables you to design the experiences mentioned above in a matter of clicks. All thanks to its friendly feature-rich no-code approach to chatbot building. One of the most efficient ways to get people engaging with your chatbot is to use Chatfuel’s “Acquire users from comments” feature. Many websites now use chat widgets to welcome users, handle support, and turn prospects into paying customers. Users ordered burgers by tapping buttons and options in the app or via natural language processing. Users could quickly reorder using single tap, enabling them to send their previous order to the same address as before.

e commerce chat bot

The Messenger bot also provided a look at the behind the scenes at the fashion show getting shoppers up close and personal with models like Gigi Hadid. In fashion, combining eCommerce chatbot platforms with experiential shopping can generate huge returns on investment. It’s estimated that over 30% of all online purchases are returned. If a shopper is conducting behavior that indicates a return is likely, eCommerce chatbots can preemptively intervene to prevent a return from ever happening. For example, if a person has checked the size guide and added two of the same item in the cart in different sizes, a chatbot can intervene to help the person find the right size. This not only eliminates a customer from having to go through the hassle of returning an item, but also saves the retailer significant costs related to returns.

Build an eCommerce Chatbot Step #1: Add Your Business Description

No matter how in-depth your product description and media gallery is, an online shopper is bound to have questions before reaching the checkout page. Chatbots are a great way to capture visitor intent and use the data to personalize your lead generation campaigns. ©2023 All Rights Reserved Design by chatbot.team Powered https://www.metadialog.com/ By convobot.ai. This feature is worth having to cover more use cases and broaden the knowledge base of a chatbot. A practical need will be real-time data export between different departments. Support for extensive integration really saves time and reduces communication friction.

  • People want to talk to brands before making a purchase from them.
  • AI-powered chatbots can understand shopper preferences to curate highly personal product recommendations.
  • Chatbots can provide an ‘always on’ service and answer queries at any time of day from anywhere—even during holidays and weekends when there’s no one in the office.
  • Not only do they like the fact they get a response in real-time, but they can also often find the answer to their common questions without needing to involve anyone else.
  • Often, their job is to provide immediate 24/7 customer service, answer questions, and offer up helpful product information or order assistance.